FAQ
How are EADEM formulas developed to work for all skin tones?
At EADEM, every formula begins with science—not assumption. Each product is developed from scratch using advanced Korean innovation and undergoes testing that goes far beyond industry standards. We conduct clinical efficacy studies and HRIPT (Human Repeat Insult Patch Testing) to confirm both performance and safety, and we test on a wide range of skin tones to ensure consistent results across all complexions. The result: skincare that delivers visible results, maintains balance, and performs beautifully for everyone.
What makes EADEM’s approach to skincare different?
We design skincare that meets the highest global standards. Every formula is dermatologist-tested for irritation, sensitization, and allergic response, then validated through clinical trials and stability testing to ensure long-term potency. Our process combines the precision of Korean innovation with the rigor of US, EU, and Canadian safety standards.
EADEM’s commitment to research means we don’t just meet regulatory requirements—we exceed them. Every product is proof that effective, high-performance skincare can be clinically proven, globally inspired, and made for every tone.
Are your products “clean” and/or do your products contain any parabens, sulfates, or other harmful ingredients?
At EADEM, skin health is non-negotiable. Our formulas are free from parabens, sulfates, and other known irritants, and are tested to meet the highest US, EU, and Canadian standards. Gentle enough for sensitive skin yet powerful enough to deliver results—you never have to choose between safety and efficacy.
What skin types are EADEM products suitable for?
Our products are developed with sensitive skin as the starting point, then tested to ensure they’re safe for all skin types. Each formula undergoes dermatologist testing for irritation, sensitization, and allergic contact, while maintaining efficacy, safety, and long-term stability.
Are your products safe to use when pregnant or nursing?
Yes we formulate our products with mother and baby in mind. Fun fact, both our founders were pregnant and/or nursing while Milk Marvel: Dark Spot Serum was being developed. There are no harsh or potentially dangerous chemicals, making them safe to use during pregnancy and/or breastfeeding. If you have any specific concerns please consult with your doctor.
Are your products vegan and cruelty free?
Yes! We’re committed to being vegan and cruelty free: this means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards.
Are your products non-comedogenic?
Yes! Our products are non-comedogenic (aka doesn’t clog your pores).
Where are your products made
Our products are made in an FDA-approved facility in the USA.
How should I store my products?
Our products are tested to ensure safety and stability for up to two years unopened or 12 months after opening. It would be best to make sure to store your product in a cool, dry place.
When will you launch more products?
There’s a team here thinking about you every single day! We’re always working hard behind the scenes — make sure you signup with your email address for any latest updates.
Where do you ship?
We ship to Canada and the United States, including Hawaii and Alaska, as well as APO/FPO address. We are working on bringing our products to additional countries, tag us @eadem.co to help us prioritize!
When will my order ship?
Please allow us about 2 to 4 business days to process an order (oftentimes faster). Once your package ships you’ll get a shipment notification email with a tracking number as well as other delivery updates. Please make sure to check your spam folders for any emails from @eadem.co.
What’s your return policy?
We hope you love your EADEM products! If something isn’t right, you can start a return within 30 days by emailing hello@eadem.co.
For Canadian orders: Refunds aren’t available at this time. Returns from Canada will receive store credit once processed. Shipping fees are non-refundable.
For all other orders, we accept returns of unopened, unused, and undamaged products within 30 days of receipt for a refund or store credit.
Orders containing five or more of the same product qualify for store credit only.
Once your return is processed, please allow 3–5 business days for your refund to appear. Store credit is issued at the original purchase price and never expires.
Because skincare is personal, we also offer a one-time Happiness Guarantee: if you’ve tried a product and it didn’t work for you, we’ll issue store credit for that product within 30 days of purchase. (Limit one opened item per customer.)
Questions? Our team is here to help at hello@eadem.co
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Once I place my order, can I change the delivery address?
Once your order is placed, you’ll have a 30-minute window to make changes—such as updating your shipping address, modifying items, or canceling your order.
To make an update, please check your order confirmation email and click the “Edit Order” button. From there, you can make any necessary changes directly.
After 30 minutes, orders are automatically sent to our fulfillment center and can no longer be edited or canceled. If your order has already shipped, please contact your shipping carrier first to request an address change.
For any additional questions, reach out to our team at hello@eadem.co.
Where's my package?
Once your order has shipped, you will receive an email with tracking information in order to easily track your package. If you have not received a shipping confirmation email within a few days of placing your order, please check your “spam” folder. Please make sure to check your spam folders for any emails from hello@eadem.co.
What if my package arrives damaged?
If your package was damaged during transit, please take a photo and save the damaged box/product and notify us immediately at hello@eadem.co. We will arrange for the pick up of the damaged items to inspect the damaged package and the damaged items will be replaced. You can add insurance to the cart to prodect your order
Can I cancel or change my order?
You have 30 minutes after placing your order to make changes—like updating your shipping address, modifying items, or canceling. Just check your order confirmation email and click the “Edit Order” button to make updates directly.
After 30 minutes, orders are automatically sent to our fulfillment center and can no longer be edited or canceled. If your order has already shipped, please contact your shipping carrier first to request an address change.
If you still need help, reach out to us at hello@eadem.co and we’ll do our best to assist.
Are you hiring?
We’re always looking for talented and passionate people. Please email us at hello@eadem.co with your resume and area of interest.
Are there any discounts available for EADEM products?
You can receive 10% off your first order by signing up for our email newsletter and SMS list. This is also the best way to stay updated on all our new products, promotions, and special offers.
I'm an influencer/content creator interested in collaborating with EADEM. How can I get involved?
We'd love to have you join our exclusive TYB ambassador program! As a member, you'll be invited to IRL and digital events, test new products, and receive exclusive merch and freebies. Join now at: https://eadem.tyb.xyz/join
Have a question or just want to talk?
We'd love to hear from you! Please expect all emails below to respond within 24 - 48 hours during business hours. Please expect a delayed response on weekends.
